Contact Us

Our Offline Stores

Mon - Sat 9:00am - 6:00pm

Head Office

Email: Info@usmart.com
Call Us: +971 4 5587007
Address: Office 906, Al Reem Tower, Al Maktoum Road, Deira, Dubai, UAE

Showroom

Email: marketing@usmart.com
Call Us: +971 58 5198282
Address: Shop 13, Gateway Building, Bur Dubai, Dubai, UAE

Get in Touch

Frequently Asked Questions

What payment methods do you accept?

We accept secure online payments including credit/debit cards, Apple Pay, and other supported payment gateways in the UAE.

Can I pay cash on delivery (COD)?

Cash on Delivery may be available for selected products and locations within the UAE. Please check availability at checkout.

Will I receive an invoice?

Yes, all orders include an official invoice sent via email after purchase.

How long does delivery take in Dubai and UAE?

Orders are typically delivered within 1–2 business days across Dubai and the UAE.

Do you offer same-day delivery?

Same-day delivery may be available in Dubai for selected products. Contact our support team for availability.

Do you ship outside UAE?

Currently, we focus on deliveries within the UAE. For international orders, please contact us directly.

Do you offer bulk or B2B pricing?

Yes, we provide special pricing for bulk orders and business clients. Contact us for a custom quote.

Can I get a quotation for my company?

Absolutely. Send us your requirements and our team will provide a detailed quotation.

Is it safe to shop on your website?

Yes, our website uses secure payment gateways and SSL encryption to protect your data and transactions.

Where can I buy networking equipment in Dubai?

You can buy high-quality networking equipment from UltraSmart with fast delivery across Dubai and UAE.

What is the best MikroTik router for small business in UAE?

It depends on your network size and requirements. Contact our team for expert recommendations.

How much does CCTV installation cost in Dubai?

Costs vary depending on the system and coverage area. Contact us for a customized quote.

What is your return policy

You can request a return within 7 days of receiving your order, provided the item is unused and in its original packaging.

Are your products covered by warranty?

Yes, all products are 100% genuine and include manufacturer or supplier warranty where applicable.

What if I receive a defective product?

If your product is defective or damaged, contact us within 48 hours. We will arrange a replacement or refund after inspection.

Are your products original?

Yes, we only sell genuine and high-quality electronics from trusted global brands.

Do you sell MikroTik products?

Yes, we offer a range of MikroTik routers, switches, and networking solutions suitable for both home and business use.

Do you provide installation or technical support?

We provide basic guidance. For installation and advanced support, please contact our team for assistance or recommendations.

Which CCTV systems do you recommend?

We offer a variety of CCTV solutions depending on your needs, including home security and business surveillance systems.

Where are you located?

We are based in Dubai, UAE, near Union Metro Station in Deira.

How can I contact customer support?

You can contact us via email, phone, or WhatsApp. Our support team is ready to assist you.